Your Complete Managed IT Pricing Guide
Luis Aponte
As a business owner, finding ways to standardize and predict costs is crucial. In fact, 96% of surveyed leaders cite the predictability of IT budgets as extremely important. So, it makes sense that an increasing number favor managed IT service rates over the hourly rates …
Best Practices on How to Handle Support Tickets Efficiently!
Mastering the art of handling support tickets can transform frustrated clients into loyal advocates, turning potential problems into opportunities for strengthening customer relationships. Efficient ticket management is not merely a task; it’s a strategic endeavor that can elevate your brand’s reputation and customer …
Managed Services vs. Staff Augmentation: What’s At Stake
Managed services vs staff augmentation is a critical consideration virtually all fast-growing companies face. With scale comes an increased load of IT issues, requiring expert assistance. Every minute of downtime costs hundreds, remote workers lose an average of 30 minutes due to poor network …
What Is IT Procurement and How Your Business Benefits
What is IT procurement? It’s the outsourced process of acquiring the right technology to help support your business and workflows. What does this mean to your bottom line? That means stable networks, so you avoid costly downtime, avoiding devastating cyber attacks, and you have …
IT Infrastructure Outsourcing: 5 Must-Know Benefits
Why outsource IT infrastructure? We often hear this question from businesses looking to scale up their operations but encounter technological hurdles and seek solutions to these impediments. With the majority of companies in surveys looking to outsource IT, you too may be wondering what …
How to Solve the 8 Most Common Technology Problems
Common IT problems are the bane of productivity; just one minute of downtime can cost small businesses as much as $400. Cybersecurity issues, an exponentially growing problem for small businesses, cause 60% of small businesses to shut down following a successful attack. “At OneTech360, we …
What is Data Encryption and Why is it Important?
Encryption changes readable data into a set of characters that don't make sense to someone just looking at them. The key used for encrypting or decrypting the data is also a set of characters that the computer uses to either scramble or unscramble information. …
Level 0-3: IT Support Tiers Explained
If technology problems are slowing down your employees and hurting your business, it might be time to consider hiring a managed IT services company with clear IT support tiers. This lets you hand over your IT support tasks so your team can concentrate …
8 IT Help Desk Best Practices You Need to Follow
Averting technical setbacks is crucial to maintaining smooth operations for today’s businesses. However, many companies struggle with resolving IT issues while managing their regular activities. Adopting IT help desk best practices is key to overcoming this challenge. “As remote work escalates, mastering IT …
Here’s Why Managed IT Services are Better for Business Growth
If your business is asking itself ‘Why use managed IT services?’ the answer is simple: it means removing all technological impediments to growth. “Managed IT empowers businesses to navigate complexities, ensuring a resilient, innovative, and secure foundation for sustained success. The transformative impact of …
