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- Uninstall Photoshop CC <version number> using the uninstaller.
- After the Photoshop uninstall completes, make sure that the following folders have been deleted:
- Windows
- C:\Program Files\Adobe\Adobe Photoshop CC <version number>\
- C:\Program Files\Adobe\Adobe Photoshop CC <version number>\Required\CEP\extensions\
- C:\Program Files\Common Files\Adobe\Plug-Ins\CC\Generator\
- Mac OS
- MacHD/Applications/Adobe Photoshop CC <version number>/
- MacHD/Library/Application Support/Adobe/CEP/extensions/
- MacHD/Library/Application Support/Adobe/Plug-ins/CC/Generator/
If these folders or any subfolders are still present, manually delete them.
3. Reinstall Photoshop CC <version number> using the Creative Cloud desktop application.
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